Myntra
- Return not picked up and refund alos not given Open
amish kumar gupta filed this complaint against Myntra on Jan 23, 2020
Dear Sir / Madam,
I am writing to you to raise an issue about bad consumer experience with myntra. Order Number: *********************.
I ordered for a NEXT brand * piece suit (blazer, waistcoat and trouser). However, i was delivered only the blazer, * other items of the order were missing when i opened it.
When i created a return request, the delivery agent refused to pick up. I took up the matter with the complaint toll free number, who asked me to send photographs of the product. I sent them * photographs with all the tags and markings in the package. after about one month they told me, that they had delivered the right product after due checks and they will not be able to pick up the product and grant refund. And they said the issue is closed from their end.
it is also stated that the same item was ordered by me in December also, and the same thing happened wherein i was delivered a partial product. at that particular time, the matter was resolved vide return no. ********************* and the item was picked up and refund given. at the time of accepting refund request, the complaint manager had assured me that now i can order the product again and this time the right product will be delivered. However, the second time as explained in para above, they are refusing to accept the return without any valid reason.
It occurred on: **/**/****
The wrong product delivered by them, should be picked up immediately and my money should be refunded.
I look forward to your prompt response on this matter.
Yours faithfully,
amish
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Resolution Demanded:
Refund / Credit for purchase
Myntra
Resolved
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