Make My Trip
- Reserved bus did not operate Open
On **/**/**** I had a bitter experience with a bus booked through Make My Trip.I have booked a volvo bus ticket from Manali to Delhi for **/**/**** with seat numbers ** and **. The bus operator is City heart travels. ** years old me and my wife reached the boarding point at **.** pm. When we entered the bus, we saw the driver was vomiting . He was heavily drunken and the conductor too was consumed enough alcohol. Both of them could not even speak. The passengers contacted the bus operator (Ph.No.***********) and later the owner.They said that they will substitute a driver. We waited up to ** pm. Nothing happened. They refused to attend the phone calls. It was very cold and raining. There was no bus shelter. Most travelers of the bus left the bus stand. Finally at **.** pm we returned to the town and took a hotel and stayed there. Next day by a hrtc bus we went to Delhi. I have sent an sms to the bus operator asking him to refund the ticket charge. But he did not even send a reply. Soon after reaching home, on **/**/****, I sent an email to Make My Trip describing the incident. They didn't respond. Four times I called to the Toll fee number of Make My Trip. Two times they refused to speak. Two times they heard my complaint and said me that they will call me back. They didn't call. Today I tried to chat with them. But the man in the chat room ended the chat on seeing my complaint.
I request you may take necessary action to get the bus charge and room rent refunded.
(A copy of the ticket is enclosed herewith.)
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Reference ID:[******-******] Cab Issue Incident date ** Aug. Complaint logged on **th Aug Last contact on ** Aug Escalated to Mr. Deep Kalra on ** Aug Dear Sir, I feel sorry and pained to bring a very small issue to your notice. I am...
Aug 27, 2019 by Sushil
I had booked a hotel stay for * nights which I wanted to modify on the same day for * nights. However after * days they denied the same saying booking is not cancellable inspire of the booking being for a period after * months and cancellation ...
Aug 01, 2019 by Anand Kikani
I, Vikram Singh Bhati have booked European dream tour **** under visa protected plan, my booking ID - NL************** from ** July **** ** August **** for ** nights ** days, along with my wife Nikita Bhati and my brother Aditya Bhati along...
Jul 22, 2019 by VIKRAM SINGH BHATI
This is with regards to flight booking ID: NN************* and the date of booking was *th January ****. I had purchased a round trip from London Heathrow to Kolkata (PNR number: IWENSB, E-ticket number: ***-**********), from MakeMyTrip. My...
Jun 25, 2019 by Shreya Roy
I had booked adventures of Jordan through MakeMyTrip and it was joining directly without flight. I booked my package through an agent called S.B and clearly, it stated the price was inclusive of visa fees. He was not very helpful in com...
Jun 19, 2019 by shilpa patil