Vision Smartlink Networking Private Limited
- Regarding Interrupted Internet Connection Open
I renewed my internet plan on **th Feb'**** with Vision smartlink. I have been using their services for more than a year and last year services were average except we were not getting committed internet speed. While renewal they called my more than ** times to renew and committed that this year my speed issue will be resolved as well.
However, after renewal a new problem started in which my internet used to stop working everyday between * pm to * pm. I have been officially complaining to them since last week of march and have filed more than ** tickets in their internal forum. They close complain without solving the problem saying that internet is working ok. Problem is internet works in other hours except between * to * PM. However, Internet speed has never gone above ** mpbs on an average against claim of *** mbps. I tried to ask their customer representatives to give me nodal officer or senior person contact detail. But they have blatantly refused the same. Now i am tired of their services and i want complete refund of my money. Needless to say that it has hampered my work during this covid ** lockdown time. I am not including such indirect damages it has caused.
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Apology letter from company
Refund / Credit for purchase
Hathway Broadband Internet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
As a safety measure our company decided to go with Work from home so I recharged for my broadband connection of Vision Smartlink Networking Private Limited Ahmedabad on ** march ****. Just after two days internet stopped working. I raised comp...
Apr 25, 2020 by Manish Maurya
I have been a * years old customer with this service provider and it has happened many times that i file an complain and there is no revert. There is no one to answer our call on the toll free number provided by the company and also there websi...
May 04, 2020 by Jigyanshu M Chaturvedi