Mohini Botique Kolkata
- Refusing exchange of saree Open
Rumi Banerjee filed this complaint against Mohini Botique Kolkata on Oct 29, 2020
Bought a Paithani saree from Mohini botique Kolkata. Saw the saree in their youtube programme and bought it. But when I got it in my hand it was dull and gloomy and it was heavier than what had been said in their youtube programme. I received the saree on **/**/**** through courier and requested for it's exvhange on **/**/****. Due to Durga Puja every shops and botiques remained closed from **nd to **th. I asked them to exvhange my saree on *nd Novembet as I will be moving to Kolkata on **/**/**** and **/**/**** is Lakshmi Puja. All botiques from the sixth day that is from Sasthi remains closed till Lakshmi Puja and Sundays they remain closed too. All garment shops and botiques provide an exchange oppurtunity within * days of buying the product. But although on the *th day I wanted to exchange the saree after which their botique as well as couriet service were closed for Durga Puja this botique is refusing the exchange of the saree.after the reopening of their botique after Durga Puja. In their bill also it's written that there is a * day exchange policy. Since I was not there in Kolkata I spoke to the botique's owner over phone and whttsup on the *th day of receiving the saree she didn't guide me about it. She disconnected the phone by saying she was busy in her house and that she will talk to me later regarding this matter. Two days after she answered my whttsup and my call saying that it was too late to exchange the saree.
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Mohini Botique Kolkata
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