Flipkart
- Refused to send right product or to refund my paid amount Open
Rajesh Somala filed this complaint against Flipkart on Apr 17, 2020
I ordered a product from Flipkart.com on **.**.**** with order ID:OD****************** & Invoice No:FA B************* by pre-payment and received it on **.**.****(Invoice copy was attached), which I found to be wrong product. I raised a request at Flipkart.com website claiming refund on **.**.****, and I got reply from Flipkart.com on **.**.****(after **days of waiting) saying that refund cannot be processed since the product has "no return policy". I tried to call the customer service on **.**.****(recorded call was attached below) and also tried to contact via email but got no response from Flipkart.com staff, and I thought may be it is due to Lockdown. Again I called Flipkart customer service on **.**.**** asking them to send the right product (or) to initiate refund procedure. Now they say both cannot be possible since **hours has passed on after cancellation of refund request.
Flipkart has responded after **days of refund request and now they say time limit has passed out to initiate refund procedure.
I am working busy as my job come under Essential Services category. Even-though I am busy in my job, I tried to contact Flipkart.com on **.**.**** via phone call and email, but I got no response from them. Now they are refusing to send me the right product (or) to refund my claimed amount.
Practically, they should provide me the exact product they promised me for the amount I paid them or else they should give back my money. This time limit has no sense during Lockdown period, since no things are working as per schedule during these tough times.
I am a regular and valuable customer to Flipkart.com and never expected such a bad experience from them. I once again request Flipkart.com to send me the right product or else refund my paid amount. Thank you in advance. Please help me, Regards.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Flipkart
Resolved
Frustrated? File a Complaint
Goibibo
"After my complaint was taken by Voxya. I got my refund. And also I got the explanation for the delay happened from the company side. Thank you very much voxya."
Rakesh Mari
Related Complaints
Flipkart - No refund after furniture return on Dec 2022 Closed
Sheesham wood cabinet was picked up on **st December but flipkart kept insisting it was a replacement instead of return which is totally false. *% monthly interest needs to be recovered for the last ** months. Customer care refuses to give gr...
Mar 31, 2024 by Adjunct prof Kaul
Flipkart - Order delayed Closed
I've ordered a mobile phone from Flipkart of worth ***** at discounted price of ***** Payment has been done through my credit Card. After * days of successfully completed order. There's not any delivery updates from the provider, I also tried ...
Mar 29, 2024 by Happy
Flipkart - Fake Product return reject 5 times and still in process Closed
Order Date-**/**/**** Fake Product received - **/**/**** Return request - **/**/**** reject on **/**/**** again reopen again reject on next day again reopen again reject next day - * times contact with customer executive and do as per directi...
Mar 28, 2024 by Vijay Lakhabhai Vadodariya
Flipkart - PRODUCT MISSING Closed
I ORDERED SAMSUNG GALAXY TAB * NOS ON ** FEB ****. ON ** FEB **** I RECIEVED ONLY ONE NO. THE PACKAGE WAS FULLY PACKAGED WITH ONE NUMBER ONLY. I CALLED MORE THAN ** TIMES TO CUSTOMER CARE BUT THRY RRJECT MY RRQUEST . I HAV VALIF PROOF AND EVIDE...
Mar 25, 2024 by As automation
Flipkart - Flip kart asking for delivery charges on free delivery Closed
I bought a cooker which had it's handle broken and so I placed it in return and now they are asking for rs** even though it was in free return policy. ...
Mar 16, 2024 by sunita garg