Samsung
- Refused to repair replace mobile device under warranty Closed
khushdeep filed this complaint against Samsung on Aug 16, 2020
This set had display issues, and samsung service center Ganesh Electricals Patiala replaced its display and delivered handset to me on **th july. But again, display faced same issue on **/**/**** and i visited your authorised service center Ganesh Electricals Patiala on **th august morning. But service center refused to repair my mobile under warranty. The reference service request number is **********. It is unethical, unfair trade practices, and unfair after sales service. This mobile set is under warranty, and your service center falsely and illegally termed it as physical damage. There is no physical damage. This issue is due to some manufacturing defect, due to which same issue is coming again and again. and your service center has failed to diagnose exact cause. I request samsung to give a new handset as replacement to me because it is under warranty. and my handset is facing continuous issues due to some manufacturing defect. The service center has unethically refused to accept the mobile set for repairs under warranty.
I am facing mental agony, harassment due to unfair trade practices of samsung and its service center,.
i want replacement for my defective mobile device.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Samsung
Resolved
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