Yatra.com
- Refusal to amend short close hotel booking Offered Resolution
A R Chowdhury filed this complaint against Yatra.com on Mar 24, 2021
Ref Hotel Booking No. YAT**********, I had booked Hotel Hindustan International (HHI) Bhubaneswar from for * nights from March ** to March **, ****. I had come to Bhubaneswar as I had to take classes for MBA students from March **rd to March **th. However, on reaching Bhubaneswar, I came to know that the classes got cancelled as the institute has been sealed due to COVID infected cases. Hence I had no option but to check out on March **, **** inspite of checking-in at HHI on March **, ****. I had written a mail to Customer Care representative of Yatra.com to amend my reservations date. However, they responded back that this cannot be allowed.
I spoke to the duty Manager at HHI while checking out on March **, **** & was told that they are not authorized to make any amendments & I need to take this up with Yatra.com. On the contrary, I received a mail from Hotel Services Team of Yatra.com that the Hotel reservation representative of HHI has told them that amendment cannot be entertained.
To me the aforesaid stand of both Yatra.com as well as HHI seems highly insensitive & unprofessional as I was not on a leisure trip & this was not wilful cancellation. The booking guidelines suggest that in case of any cancellation/amendment, tariff for one night will be deducted. Since I’ve already stayed at the hotel on March **, ****, they should refund the amount (Rs **** apx) for at least two nights after deducting one night tariff for amendment. Also they can credit the refund in Yatra.com Wallet so that I can use it for future booking.
I didn't expect this kind of treatment from Yatra.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Yatra.com
Resolved
Frustrated? File a Complaint
Reliance Digital
"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
Guru Magavi
Related Complaints
Yatra.com - Money deducted but booking not recorded successful on yatra com Closed
I booked a domestic flight and made the payment, but after the money was deducted the booking was not confirmed. Well keep having the ticket not confirmed aside it was not even recorded ...
Feb 15, 2024 by Mohd Ali
Yatra.com - Not got my refund Closed
I have cancelled my ticket and asked for yatra ecash wallet. But when I got my ecash wallet and tried to book again it got deducted again and the other case is my another ticket got cancelled by airline and the airline is saying that they have ...
Feb 10, 2024 by Atulya Milind
Yatra.com - Flight refund not initiated Closed
My flight was cancelled by indigo airlines itself and after that they initiated my refund on the booking agency yatra.com . And when i claimed yatra for my refund they just notified me that no refund has been initiated by the airline. Very ter...
Feb 07, 2024 by Darshana Thakuria
Yatra.com - Complaint about refund Closed
My flight got cancelled I booked through yatra. Com Booking reference no is ************* Delaiying in resolving case Regards Deepak israni ...
Feb 02, 2024 by Deepak israni
I have booked a hotel (Mandawa Kothi in Mandawa, Rajasthan) for two days stay (Check-in: **.**.**** and check out: **.**.****) through Yatra.com. After booking, i received message and mail regarding the confirmation of booking along with contac...
Jan 25, 2024 by Dileep Singh