- Refund payable on cancellation of air ticket not received Closed
I bought a Kolkata-Ahmedabad-Kolkata return ticket for * through EaseMyTrip.com, on **.**.****, and the Booking Id was EMT********. We three were scheduled to fly to Ahmedabad from Kolkata on **.**.**** in Indigo flight no. *E-***, and were to come back on **.**.**** in Indigo flight no. *E-***.
The total cost of the ticket was Rs. *****. When broken up the onward fare per passenger was Rs. ****, and the return fare was **** for one.
On **.**.**** I sent a cancellation request for Saikat Roy—one of us *—for both the onward and return flights. The request was processed quickly and I got back Rs. **** as refund against this cancellation. The amount of refund aligns with the following calculation—
[Cost of Onward journey Rs. **** – Airline Cancellation Charges Rs. **** – Ease My Trip Cancellation Service Charges Rs. ***] + [Cost of Return journey Rs. **** – Airline Cancellation Charges Rs. **** – Ease My Trip Cancellation Service Charges Rs. ***] = Rs. ****.
On **.**.****, at **.**—more than * days before the scheduled time of our onward journey—I was compelled to send a cancellation request for the remaining * of us, both for the onward and return journeys. I received a confirmation about the request being made immediately from Ease My Trip, and immediately then an e-mail to let me know that booking for the Ahmedabad-Kolkata part of the journey (Ticket Nos. PCWHMC/*/* & PCWHMC/*/*) has been cancelled. It is strange that though they had acknowledged that they have received my cancellation request also for the Onward (Kolkata-Ahmedabad) part of the journey (against Ticket Nos. OMKRUX/*/* & OMKRUX/*/*), they did nothing to cancel it.
On **.**.**** at **.** an amount of Rs. **** was refunded to me. This amount is generated through cancellation of only the Ahmedabad-Kolkata part of our journeys. But they need to pay me Rs. **** more, as I am eligible to receive a total amount of Rs **** against cancellation of both onward and return journey tickets for *, as laid out as the terms of cancellation on the ticket they issued.
I sent at least *-* mails to them, asking them to pay me the balance amount of Rs.****. Every time I received an automated response informing me that my mail has been forwarded to the ‘concern(?) authorities’ and they will revert back shortly. This mail started arriving first on **.**.**** and I am still receiving it whenever I am asking them to pay me the amount payable on cancellation. In these ** days neither the ‘concern authorities’ did revert back, nor any other step was taken by Ease My Trip.
I am attaching here the ticket issued by EaseMyTrip.com, in which the terms for cancellation is clearly laid out. I am attaching a copy of the mail sent to me by EaseMyTrip.com, acknowledging receipt of my cancellation request at **.** on **.**.****. I am also attaching copy of e-mails exchanged with EaseMyTrip.com from then on.
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Club Mahindra Holidays
"Thank you Voxya for your help and support. I got my refund from Club Mahindra."
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