Vistara Airlines
- Refund of Upgrade Fee Open
Ram Mohan filed this complaint against Vistara Airlines on Jun 01, 2020
I paid for an upgrade on Vistara (from Premier Econ to Business) to travel on April **. The flight never operated due to lockdown. Vistara says they cannot refund as upgrade was done by Optiontown even though it was offered on the Vistara page. Optiondown has a non working phone and says I should now contact Vistara. Have been back and forth. Vistara then said they have processed refund on may ** but I got nothing. They do not share details. I have even sent them my bank statement. It is ridiculous that to get one's own money I have had to email so many times with no resolution in sight.
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Resolution Demanded:
Refund / Credit for purchase
Vistara Airlines
Resolved
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