- Refund of the money Closed
I pay bill for the airtel hotspot on time every month on **th. I was doing the payment on **th september , which was the on due date, through airtel website. The problem was whenever I entered otp and clicked on submit button to make the payment the website showed 'OOPs Sorry try once again". Since it was due data I did not want to take any chances so I tried a couple of time but it showed the same error. I felt frustrated and left the payment page but the amount has been deducted * times and I did not notice it as my bank people also did not send me any message regard the debit at that time. When I raised a query regarding this and talked with airtel customer executives and the superviser they told that the issue will be sold within ** days but I waited for ** days and had already made more than * calls to them regarding the same issue. But now after so many days the superviser tell that I need to send a cancelled cheque leaf through email to solve the issue. And also they want the cheque from the same bank account through which i paid. But I dont have any cheque as I am still a student and I have not applied it also. So if I dont send the cheque leaf they cant solve the issue it seems. They put all the problem on me. They have my money and it was their problem and yet I am made to worry a lot. What if I would have made the payment from someone 's bank and then there was this issue. How could I even go and search for that person. There are n number questions to be asked. I wanted the refund and its already a month and they havent resolved the issue. This is a serious problem to the customer and its their carelessness towards the complaint or query raised. I have attached the screenshot of error shown from their website
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Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
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