Make my trip
- Refund of Flight tickets cancelled due to National Lockdown Open
I had booked my flight tickets with MMT on ** Mar ****, Booking ID: NF************** for a journey dated ** Apr & ** Apr ****.
But due to the COVID-** Pandemic situation, the flight got canceled by Airline directly. Now after * months, when I was not getting the option of rescheduling my flight for a future dated booking, I initiated the refund on ** Sept ****.
Today I have got an email from MMT with a "Refund initiated of Rs. **,***/-" subject line. And the funny part is, you have deducted the Airline Cancellation fee of Rs. ****/- there.
I mean, really MMT??
My whole original booking amount of Rs. **,***/- for a round-trip canceled by Indigo Airlines themselves because of COVID-** has been reduced to a whopping Rs. **,***/- only.
Indigo person told me that a total of around Rs **,***/- has already been transferred against my PNR to MMT a month ago but MMT is transferring me Rs **,***/-. I would love to hear your explanation.
When our Government has clearly said that no amount should be deducted by the ticketing platforms, how come the amount got reduced to less than half of the booking amount?
There's no way to get in touch with your #makemytrip awesome Customer care team. Or is it?
Oh yes! A dummy number actually is available at Google but when you try to call there, we do get transferred for support executive but then...call disconnected!
Is this the customer service you brag about? where a normal customer of yours is not able to even tell about the genuine issues and queries.
MMT was once a good platform but I guess not anymore. Who does this to their customers? They just forgot the basics of marketing i.e. Servicing. I am sure of not using MMT anymore neither to suggest to my friends and surrounding people to use it.
Still hoping to get some revert from #teamMMT on this, as this is my hard-earned money which I have earned by working not by hiding face behind the portal.
I literally don't know what to say more. I just need my full refund. That's it.
Are you brand?
Are you Lawyer?
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