Make my trip
- Refund of cancelled flight during lockdown Open
Great inconvenience faced from customer service team of makemytrip.
I booked a return family air ticket from Ahmedabad to Bangkok through make my trip (Flight operator Air Asia) and government has now suspended all the international flight operations till further notice.
My family is badly chasing makemytrip team since last few weeks to arrange a Refund /Credit Voucher against the government decision of flights suspension due to the ongoing Covid situation.Our travel duration was **nd May - **st May and we have applied for a refund /credit voucher to make my trip. Despite of the frequent emails and almost daily phone calls with MMT team, we are yet to hear a responsible answer from MMT end. Hitting more at our sentiments, this morning we had been informed by MMT customer care executive that Air Asia had officially denied for any credit against this booking, this is really unacceptable to any customer.
Given the circumstances, we are left with no option other than approaching a legal action againt makemytrip. Failing to an acceptable solution, we will approach competent authority of law.
Additionally, we would like to complement rivals like goibibo and easemytrip. We booked our hotels and internal flights in Thailand through them and they settled everything within one week's time.
I had been a loyal customer of makemytrip and mostly avoided using foreign service providers, however this incident had changed my perception.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
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