Indigo Airlines
- Refund of air ticket Closed
Sajesh Kumar Sadasivan filed this complaint against Indigo Airlines on Jul 09, 2020
This has reference to my booking through cleartrip agency in Flight *E **** bearing PNR NO.SFRLUI scheduled on **/**/**** from Mumbai to Kochi during covid time. The booking was made on **/**/**** against the total ticket value of Rs.**,***/- for five passengers. The flight was cancelled at your end itself due to the best reasons known to you only and the reservation was kept valid upto one year as per your secret policy. Inspite of my repeated search for next schedule, the flight was neither available through your link nor future intimation in this regards made available. Your customer care phone/contract number was purposefully locked at your end for not attending customers grievances. Ultimately I have been offered for cancellation and as per your advise cancelled accordingly. Now it has been intimated that I am being paid for Rs.****/- as total refund against the ticket value of Rs.**,***/- It is really astonishing that even after the government directives/ministry of civil aviation/Honble Supreme Court of India, it is not understood as to why such huge recovery was made without any meaning. This includes airline charge of Rs.**,***/- plus cleartrip charge of Rs.**** and convenience charge of Rs.****/- I am entitled to get full refund as the flight was cancelled at your end due to covid or any other reasons whatsoever and as per the directives/guidelines of Government of India.
This is my gentle request you to refund the full cost of air ticket of Rs **,***/- without any further delay, failing which appropriate doors will be knocked for getting justice/legal proceedings will be initiated against a reputed airlines like indigo.
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Resolution Demanded:
Refund / Credit for purchase
Indigo Airlines
Resolved
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