Make my trip
- REFUND NOT RECEIVED Open
I had made a hotel booking in Katra at Best Western Katra on *th and **th April. Due to a nationwide locked down I had to cancel the trip. MMT continuously messaged me that you should cancel the booking but the site was down and customer service not reachable so I had no way to cancel the booking. Post the locked I had written to MMT * times with no response. I still do not have a way to reach them. In parallel I had raised a complaint in directorate of J&K tourism. They acted on it promptly and made me talk to the Hotel authorities as well. As per the Hotel authorities they did not get any payment. This is a clear case of cheating from MMT wherein they did not allow the customer to cancel the booking, did not pay the hotel and did not refund any amount to me inspite of multiple mails. Isn't MMT just an aggregator and just keep commissions on bookings made. Moreover in case of a national emergency on what basis are they not refunding my amount.
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Refund / Credit for purchase
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