- Refund not received Open
I have booked return ticket of Air India flight for Ahmedabad to Toronto sector for Travel dates **th April to **th May.
Now Air India has cancelled this flight.
So I demanded refund of the paid amount, but they are denying refund and telling that they have kept the refund amount into their credit shell and I can use it to book future travel.
I do not have future travel plans for canada as of now. As flight is cancelled by Air India, I must get full refund of my paid amount.
Also according to the CIVIL AVIATION REQUIREMENTS SECTION * – AIR TRANSPORT SERIES ‘M’ PART II, under point no. *(f) it is clearly mentioned that,
"The option of holding the refund amount in credit shell by the airlines shall
be the prerogative of the passenger and not a default practice of the
So I am demanding full refund of the paid amount.
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Refund / Credit for purchase
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