Refund not received Open
Posted on: Mar 12, 2018
Complaint filed against: Pepperfry.com
this is with reference to order Id: 303844975 that a total of Rs. 11,680 was debited from my paytm wallet on 11th March, 2018 at 11:56:55 AM while placing the order online with pepperfry.
i see the order is still pending and has not been either cancelled or processed. moreover, i was told that the amount will be reversed within 24 hours from the time of placing the order.
on 12th March, 2018, i have been calling the customer care department repeatedly since this morning, but they keeping on giving false hopes and promises and even the last deadline for order cancellation, i.e., 9 PM as committed by pepperfry staff has also passed.
this issue highlights the casual business that pepperfry carries out and the pathetic customer services which has resulted in the sorry state of affairs.
the amount of Rs. 11,680 still remains blocked and the company's no replies to my email shows their apathy towards attending to customer grievances promptly, which is highly unfortunate and regrettable.
thanks & regards,
Resolution Demanded: Get refund or credit for your purchase
Complaint filed by: Sudipto Sinha