Swiggy
- Refund not received as promised Open
Nikhil filed this complaint against Swiggy on Oct 18, 2019
Soo,I had placed an order from the swiggy app on Sunday oct** at around *pm,I had ordered two items from thalaserry hotel through the UPI method using Google pay and the amount was promptly deducted from my account. In a few mins,I got a response message from swiggy that my refund process has been initiated. I also talked with the customer care executives to confirm that and they rest assured me that it will be credited in the next *-* days and they advised to have faith in them.I believed them,what else could I do.Waited for * days and spoke with another cc executive and they said it could be credited in the next ** hours.Okay soo I waited and now it's the *th day,got back with another cc advisor and this time their tone and manners changed.They said they have already credited it to the source viz googlepay,I asked how do I get it back then?They said to contact them and check.I just checked my bank statement and it clearly says the amount has been debited to the swiggy upi acc.Soo I enquired with them as to when it was credited and they have no clue regarding that and were just beating around the bushes.Where do I go with this?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Swiggy
Resolved
Frustrated? File a Complaint
Flipkart
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
Nirmala Mary
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