Cleartrip and Indigo
- Refund not received Open
Stalin Jeba Kumar filed this complaint against Cleartrip and Indigo on Oct 30, 2020
Dear Mr.
Kumar,
Greetings
from IndiGo.
With
reference to your concern raised, we would like to inform you that the
amount for your booking is reversed in the travel agency login ID (virtual account) through which the payment was received to us
an amount of INR *,*** and processed on **th
October ****.
We
may request you to kindly get in touch with your concerned travel agency to claim the refund.
Further, This amount will reflect in your
account in three weeks. You may contact your concerned travel agency if in case the amount does not credit into your account within the three weeks.
Hence,
from our end, the refund has already been initiated.
Your
travel Agency will be in a position to provide you the exact status whether the amount will be utilized for a new booking or shall be refunded. Hence I would request you to contact the agency for further queries.
Thus, we would like to inform you that you
may check the refund information by visiting our website and then clicking on manage- view/edit booking after that by entering PNR and email ID. On the last, you will get your itinerary and on that fare details, you may check your refunded amount.
Looking
forward to serving you on our lean, clean flying machine.
In case
of any other assistance, please feel free to contact us. Stay safe!
Best Regards,
Ruchika Aggarwal
Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level * Tower D Global Business Park
M G Road Gurgaon Haryana ****** India
www.goindigo.in
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Resolution Demanded:
Refund / Credit for purchase
Cleartrip and Indigo
Resolved
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