- Refund not processed even after 60 days and making n number of promises Open
I have booked a flight to and fro from Bangalore to Japan from March **th to April *th. MakeMyTrip Booking Reference No. NN*************. The ongoing flight was cancelled by Malaysia Airlines on **th March. MMT didn't provide me with any alternate flight. I called them, and they agreed to give full refund for the cancellation because the flight was cancelled by airlines. I trusted them, because my * friends booked the same tickets using Yatra in the same flight for same dates, and they got full refund in their bank accounts within * days of cancelling the tickets.
From **th March till **th March, I called MMT many times, and they informed that my refund is under process, and I will get the same within ** days, and then they extended this duration and said **-** days. Now, after sitting and waiting patiently for ** days, when I started enquiring again about my refund, they finally decided to check with Malaysia Airlines about the refund. Airlines now have updated their policy and is not providing the refund anymore, instead it is providing the travel vouchers, which I can use to do booking within **st December. What am I suppose to do with a travel voucher of **,***INR, when I don't have any plans of traveling in near future. Moreover when the airlines themselves cancelled the ticket, and MMT assured me of full refund over call when I cancelled the ticket, why should I take travel vouchers because of carelessness of MMT?
Airlines did provided full refund to my friends having the exact same ticket which was booked using Yatra, it means the airlines was providing the refund that time. I cancelled my tickets with MMT the same day, when my friends cancelled their tickets using Yatra, then why should I suffer the loss? MMT have stopped replying to mails, or giving call backs. Malaysia airlines is one of the most hopeless airlines I have seen. Every time I post them with a question in twitter (as that's the only way to contact them), they ask to check with my travel agent (MMT) which again is a useless travel agency, or to talk to their local sales team, when I ask Malaysia Airlines about the contact no. of their India branch, they tell they don't have any contact no. for the same.
I have been struggling to get my hard earned money of ***** INR from MMT since **th March. I don't see any reason, why airlines have refunded for * PNRs (U*BDKR, U*B***) of same flight booked using Yatra, and is not ready to give refund for the other PNR (U**WIY) of two passengers booked using MMT. I am tired of checking with both MMT and Airlines about my refund.
MMT is telling me that they are not able to provide the refund because airlines is not offering the refund. My friends have received full refund from airlines which was booked using Yatra for the same flight, same date within * days. So, I do not understand, why the airlines will provide refund to one agency and not to the other for the exact same ticket.
I tried checking the same with Malaysia airlines, and they said they cant do anything about it, it all depends on my travel agency, and its contract with Malaysia airlines. Now, I really don't know or care what kind of contract do MMT have with MAS. I was told on call that I will receive full refund for my cancellation, and I need the same ASAP. If MMT didn't contact MAS on time, when it was actually giving the refund, it is not my mistake. I have been interacting with MMT since **th March regarding the same cancellation. They cant take up my case with airlines after ** days and then come back to me and tell that airlines is not providing the refund. MMT is throwing the ball in MAS court and Malaysia Airlines is doing the same. I paid convenience fees to MMT for this booking, its their responsibility to deliver what they promised, in this case, which is the full refund, and not a travel voucher.
I am really tired of contacting MMT and MAS since last * months. Unlike other airlines, Malaysia airlines is not even responding to my mails or tweets properly stating that I booked my tickets using MMT. I really don't know what to do and how to get my money back. ***** INR is quite a big sum of money for me, and I can't afford to lose it. Kindly help me!
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Refund / Credit for purchase
Damages for loss and agony
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