Make my trip
- Refund not made Closed
Rukhsana Banu Khakher Wala filed this complaint against Make my trip on Mar 11, 2021
This is in regard to refund request for the PNR TE*KTB and QN*PGQ.
We have initially booked the ticket from UDR to DXB on **th Dec **** and return on **th January **** but due to personal reasons, we have rescheduled our flight with the airline Indigo. So the new itenary was from UDR to DXB on **th January **** via Hyderabad and return on *th February ****.
However the airline Indigo cancelled the flight of *th February and gave us flight that was taking more than ** hours. So we cancelled the tickets with airline and airline has processed the refund amount without deducting any charges.
Also I have called the airline and they have confirmed that they have sent the money to MMT on **/*/****.
But due to some reasons at your end, I have not received any refund yet in the bank account.
Please see below PNR, MMT Booking Id,
passenger details,reference number and amount refunded by airline:
PNR: TE*KTB
MMT Booking Id: NN*************
Passenger *) Rukhsana Banu Khakher Wala
Passenger *) Maleka Banu Khakher Wala
Refund amount: **,*** INR
Reference Number: *********
PNR: QN*PGQ
MMT Booking Id: NN*************
Passenger: Zulfikar Husain Khakar Wala
Refund Amount: **,*** INR
Reference Number: *********
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Make my trip
Resolved
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Robu.in
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
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