Air Asia
- Refund not issued despite purchasing Travel Insurance Open
Shailja Goel filed this complaint against Air Asia on Aug 16, 2020
Purchased flight ticket for AIR ASIA Flight no I* **** from travel partner IXIGO , including TRAVEL INSURANCE.
Bengaluru - Hyderabad | D/o Travel: ** March'**
Cancelled my ticket one day prior to travel due to change in travel plans.
Have not received the refund even after * months after multiple follow-ups with Air Asia and Ixigo via multiple forums.
Pathetic customer service; mental harassment at its peak by the involved entities!!
Email confirmation by Air Asia on ** Jun'** that refund shall be issued to Ixigo within * weeks - NO REFUND ISSUED after * weeks
##I followed up once again!
Another email confirmation by Air Asia on ** Jul'** that refund shall be issued to Ixigo within * weeks - NO REFUND ISSUED after * weeks
##I followed up once again, this time with Ixigo!
Another email confirmation by Air Asia to Ixigo on ** Aug'** that refund shall be issued to Ixigo within **-** weeks
##Maybe they are testing customer patience and hoping that the customer would eventually give up on his own!
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Air Asia
Resolved
Frustrated? File a Complaint
Happy Easy Go
"I got my refund back in my bank Account. Thank you Voxya team for all your support and follow ups."
Hardik Bhalsod
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