- Refund not initiated Open
I had ordered a Adidas shoes from Adidas official site i.e. shop.adidas.co.in on **rd November
When the shoes arrived I came to know that the size I had orderd is small for me
As I called Adidas to know how can I grt them replaced with a bigger size
They said they do not have replacing process but they will do refund
And said that Firstly they will quality check the product which I will return and then they will process refund
Then I packed the courier as I recieved
And then after a few days
They mailed me that the product you had send has failed in quality check and they send me a aatachment of the shoes they recieved
The shoes they recieved was completely different from the product I send and I recieved
And, now when I called them
They said that we will look into the matter and will help you surely
And will aarange a callback within ** to ** hours
I didnt get any call from them
Then today I called them after *-* days
They said that the case is closed and no refund given
As they said I have send them wrong product
But I send them the same product I recieved
When I said thatvkindly help me in this
They said its all over from our side
And you can do whatever you want
So please help me
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
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