OYO TOTAL HOLIDAYS
- Refund Not Given As Promissed Open
Karan Kanani filed this complaint against OYO TOTAL HOLIDAYS on Sep 18, 2019
The issue that I have experienced was: I had booked a Holiday package for Ladakh for the date **-Sep-**** and I had paid ***** Rs as the **% of the total amount of the package. As per my communication with the salesperson "lakhanlakhan.cn@oyorooms.com", he agreed to give me ***% refund of the deposit if I cancel the package before ** days of the departure. I had this conversation **-** times where he confirmed ***% refund. Even manager of Lakhan confirmed the same too. I had that in writing in the mail where he clearly mentioned: "We won't charge you anything". So when I had called to cancel on *th August, their OPS team rejected my issue and told me that they won't give anything back as per the policy. When I filed a consumer complaint against them than they even told me not to do that and continue the trip and do not cancel it. Clearly they are doing fraud. My money is stuck, I did not get refund. I am waiting so that my consumer complaint "*******" gets resolved. Please go through all the mail chain between me and Lakhan where you will find ***% refund promise. Check conversation recordings between me and Lakhan. Take Lakhan under Oath.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
OYO TOTAL HOLIDAYS
Resolved
Frustrated? File a Complaint
MakeMyTrip
"My issue is resolved. I got the call from MMT and they refunded my amount. Thank you Voxya team. Thanks for being great help."
Mohd Afnan
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