Make My Trip Pvt Ltd
- Refund needed for no stay due to bad hotel condition Open
Jitendra verma filed this complaint against Make My Trip Pvt Ltd on Jan 17, 2020
We were three families (* adults * kids of age * and * years) and had booked * rooms for * days at Hotel Echor (Narkanda, HP) via MakeMyTrip and after analyzing the bad maintenance of hotel I had no choice but to arrange another hotel at the same time considering family safety.
This relocation costed me to arrange immediate cab by paying **** INR and amount **,*** INR paid to another hotel booking for same duration for (**rd to **th Dec).
I had told to hotel's manager and Make My Trip over phone about my immediate checkout and still struggling for refund via Make My Trip.
They are sharing me future travel voucher of **** rs as resolution while i had paid ***** Rs in advance before a day of checkin.
(MMT Reference No. *****************).Please note that this hotel has been displayed as Make my Trip intermittently so customers get cheated (Pic attached) and struggle for refund.
Concerns due to which Checkout done -
*. No reception. No host except * staff members and a chef there to pick and drop luggage/service.
*. Hotel contact person and Manager is sitting in Chandigarh to communicate to customers without letting me know that no reception desk/manager available at hotel.
*. No grills/balcony for safety of kids, young people. Any Miss of steps/Falls can cost your life due to no boundary. Not at all safe place for family. (Pics attached)
*. Door locks were not properly working.
*. Upper floor room stairs go company (from inside of) ground floor room. So each time you need to lock/open doors based on upper floor guests entrance/exit. How can one feel secure/privacy there. This should have atleast informed or listed over website.There might be stairs from outside also but still its not safe to have one room stairs doors opening within other room.
*. No room heaters, only electronic blankets. Out of * rooms, one room's electric blanket was not working and staff told that it has been sent to Chandigarh for repair. So, they can provide normal blanket and may be arrange some heater to manage (temperature drops down below * degree in nights).
*. No intercom connectivity, we need to call to staff mobile each time for any assistance/service.
*. Staff told that we can not arrange bonfire on that day since woods are not available else we have to pay to arrange the woods.
Please escalate for satisfactory resolution of refund. Thank you.
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Resolution Demanded:
Refund / Credit for purchase
Make My Trip Pvt Ltd
Resolved
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