- Refund issue Open
I have order phone from realme app store on july **rd. Delivery date was on **th july. Even after the delivery date the product was not dispatched. So i called the customer care service for a week. They were not ready to cancel the order. But i kept on calling. Finally on August *th they told me they have initiated the refund but i didn't get any mail to my registered mail id. When i enquired about that all that they say is they will escalate to some other department and wait for **- ** hours. But no one called. I have never faced such a incident from any online purchases. On August *th the product was officially cancelled but no details about refund. When now i am asking about the refund which they initiated on August *th , they don't about it. On that day they also gave me a reference id and asked me to contact my bank. I can't understand what kind if system is this. Please help solve this issue. I have paid ***** rupees and i need that back. Please help me
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."
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