Makemytrip (india) Pvt. Ltd.
- Refund for cancelled ticket Open
Alagar Gandhi filed this complaint against Makemytrip (india) Pvt. Ltd. on Mar 13, 2020
Hi,
I have booked the round trip flight ticket to our mother on *th May **** using Chase credit card on MakeMyTrip.com. I closed the credit card account on the month of June.
Time line details of the events:
Ticket booked : *th May ****
Chase bank Credit card Account closed : June ****
Ticket Canceled : **th Sep ****
Refund processed by MakeMy Trip : **th Sep ****
Refund Returned by Chase bank to MMT : *rd Oct ****
From the month of Oct to till now, I have opened ** tickets, sent more than *** messages, *** emails, spoke to ** agents.
There is no proper resolution yet. They asked for Bank Closure letter and Letter of Authorization. I gave all the documents requested.
I asked them to refund the money to my alternate account. I even reached out to Sanjay Mohan, CTO and Anmol Arora, International Flight Travels Head through Linkedin.
At last I got an email from Ritu Sharma, PS to Sanjay Mohan. She said they are verifying the transaction with their bank (HDFC) payment gateway.
Its been close to * months, they haven't refunded the money yet. Last communication from Make My Trip is that they have not received the returned the money from Chase.
But MakeMyTrip have to ask HDFC to audit its bank account for a deposit matching the refund returned by Chase Bank. Chase Credit Card Member services confirmed me more than * times that they have returned the refund money to MakeMyTrip.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Makemytrip (india) Pvt. Ltd.
Resolved
Frustrated? File a Complaint
Pepperfry.com
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Kaushik Mandal
Related Complaints
Makemytrip (india) Pvt. Ltd. - Refund Issues On My Cancelled Flight Trips Closed
Hi, I, Aakash, one of your customers canceled my round trip flight(PNR: ZBDM*D, RB*LUT) for this covid situation. I directly contacted to GoFirst Airlines and their authorized person refunded all money for both flights(because one plane was ca...
Jan 14, 2022 by Aakash Das
Makemytrip (india) Pvt. Ltd. - Refund related Closed
I made a flight booking through MakeMyTrip on **rd December **** for travel dates **th May ****, now due to pandemic the passengers couldn't travel and I got a email from Indigo that they have kept my money is a credit shell and it can be used ...
Jan 05, 2021 by Kushal Narayan Patel
Makemytrip (india) Pvt. Ltd. - Refund not processed for more than three months Closed
I have booked air tickets with Makemytrip from Hyderabad to Trichy for travel date ** Apr **** and return date of ** Apr ****. Their booking ID is NF**************. Later I had to cancel it as I couldnt travel and hence asked to process the re...
Jun 11, 2020 by Avinash Sirsath
Makemytrip (india) Pvt. Ltd. - Refund for flight ticket Closed
I have cancelled the tickets from the respective airlines on **/**/**** and have be told that the refund has been processed and it has been to sent to the travel agent that is Makemytrip. But they are not transferring the money to me and absolu...
Jun 01, 2020 by Karan Singh Rathore
Makemytrip (india) Pvt. Ltd. - Refund of Airlines not received Closed
This is regarding our round trip Flight Tickets Colombo-Bangalore-Colombo by MakemyTrip India. Details as below: Booking ID:NN************* Airline : Sri Lankan Airlines Departure: **th March **** Return: **th March **** Members :* SI...
Apr 18, 2020 by Sandhya Manalil
