OYO Rooms
- Refund for booking number BESI5489 Open
Vikas singh filed this complaint against OYO Rooms on Feb 03, 2019
My booking number is BESI5489
I checked in to this hotel Amritsar residency on GT road Amritsar on 1feb at 11pm after travelling 200-300 in bus. I was dead tired. And asked the oyo customer care to call the hotel and keep my room ready. I went to the hotel and the manager gave us the room key and the staff guided us to the room. After entering the room. Some odd smell was coming from the room.Then i saw the sheets were not cleaned. It was just dirty. They gave us the room which wasn't cleaned. There were ashes of cigarettes present on the room table. Bedsheets were having stains on it.the tv wasn't working and the washroom was dirty it looked like it was a public washroon then I asked them to change my room and they simply said this okay you have to adjust. Just because of this i left the hotel in the morning as at i wasnt safe to travel on that with a girl . Next day on 2 feb I mailed the oyo guest experience manager abt all this and got no reply till now 3rd feb. Then i called the oyo customer care and told them abt what Happened and asked for refund she said its out of policy that they cant refund or do anything after check out.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Get refund or credit for your purchase
Get damages for financial loss and mental agony
OYO Rooms
Frustrated? File a Complaint
Related Complaints
OYO Rooms - Refund not applicable Open
Booking Id Whet5708 Booked by Vandana Pandya on Sat, 05 Jan 2019 at 12:27 pm ist OYO 9094 The Shivaay Booked From: February 21, 2019 - February 23, 2019 Booking Amount: Rs3057 I want to cancel my booking but the refundable amount is Rs 0...
Feb 15, 2019 by VARNITA PANDYA
OYO Rooms - Room denied saying problem with online booking and money debited Open
I made booking for manor back water resort kumarakom via OYO app. first time i opted to make payment at hotel as i don't believe oyo and online transcation and i got booking confirmation and was aked by oyo to make payment at hotel .but the hot...
Feb 07, 2019 by joseph thampy
OYO Rooms - Refund request rejected Closed
Please find attached documents for reference....
Feb 06, 2019 by Sharda Dhara
OYO Rooms - Have to paid from my own hand even having enough oyo rupee Open
I have been using Oyo app for last years with 70******39 and 70******53 where the last one is wizarded member paying an additional charge. In both accounts, there is 5000 Oyo rupee which is 100% usable during booking. But when am tried to book ...
Feb 05, 2019 by Saran Dinesh p
OYO Rooms - Did not give me invoice and charged more Open
I took a room at SGR residency near beml Mysore, this hotel is not listed on Oyo rooms but the board displays Oyo and the rooms are all Oyo themed, the hotel charged me 1000 for a non ac room and refused to give me any bill/invoice, when asked,...
Feb 05, 2019 by Vignesh