- Red Bus Horror Open
I made a reservation with a red bus in Dec 2018 for travel in Feb 2019. It was a tempo traveller - please see attached details.
My apathy is as below -
1. I was promised a new bus when I had made the reservation. The bus I received had torn seats, dirty, full of dust, urine smell. We were supposed to start our journey at 7 am, pick some friends from the airport and then leave for Coorg. Given the condition of the bus, we called a red bus for a solution - they picked my call up for the first time, promised to call back with a solution in 10 mins. They never called back and they never picked my call again. I had to fight with the driver, bus company (rhutvik voyages tours and travels) and managed to somehow get a new bus. Loss - 2 hours delay in trip initiation, 2 cabs from the airport cost us rs 1800 and mental harassment.
2. My ticket (please see attached) clearly mentions that we had the bus covered from 7 am 2nd Feb 2019 – 6th Feb 2019 6 am. Since some friends had to catch a flight on the 6th Feb 2016, we had clearly asked the red bus to give us that option. They had agreed on the call we had in Dec 2018. However, on 5th Feb 2019, the driver said that a drop to the airport is not possible. I started calling red bus, rhutvik voyages tours and travels for a solution. They kept stalling me without a solution. I asked the red bus to connect me to the manager – and after a wait, for 30 mins they cancelled my call and did not pick my calls again. Loss - 2 cabs to the airport cost us rs 2150, mental harassment and frustration.
3. Red bus as a company is a con organization. They promise everything and deliver nothing. Their call centre has the most incompetent people I have come across. I would highly urge you to please go through my call logs from Dec 2018 to Feb 2019 to witness the ordeal I had to go through. Loss – failure to enjoy a well-planned trip.
Old driver details – vehicle number: a 05 ac 8169; person name: Praveen; contact no: 9008004900. Please let me know how I can send you pictures of this car.
Rhutvik voyages tours and travels – 9148819869
I hope there is a solution to such con organizations.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
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