Airtel
- Recharged amount detected twice but not yet refunded Open
Swapna filed this complaint against Airtel on Dec 28, 2020
I have recharged for Rs **** which is an international roaming pack by then I got a message saying that the pack didn't get activated. However the amount has been deducted. I called immediately to customer care and they said the pack will get activated within * hours if not asked me to recharge again and the amount which deducted earlier will be refunded. Since the pack was not activated in the mentioned timeline I recharged again. After a month I contacted to refund and did follow up with Airtel customer service so many times however they said the pack activated twice. If they provided proper information i would have not done recharge again. Really such a bad and worst customer support I got which caused me to spent my money with no use. And no one helped and till now I haven't received the amount. Bad customer support and Bad company which just stole my money worth of ****Rs which is not a small amount right?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Airtel
Resolved
Frustrated? File a Complaint
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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