- Received stone instead of iphone xs 64 gb gold Open
I ordered apple iphone xs ** gb gold on * october **** and paid Rs. **,***/- through net banking. Seller was *u Marketing, New Delhi. On *th october ****, I received the courier from paytm mall and in the box, there was no iphone. All I got was a stone. Courier company was xpressbees. I have registered a complaint in Paytm customer care. Reference number: ********. My order number was: **********
When i call customer care, they say that complaint is already registered and team will get back to me shortly but they refuse to tell what progress has been made in investigation till now. Further, i asked them to connect me with senior executive, first they were saying that it is taking time to connect with them and finally after around ** minutes, when they said that the call is being connected to senior executive, all of a sudden they hang up the phone.
I did not receive the iPhone nor its box.
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Refund / Credit for purchase
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