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Nykaa Fashion

 - Received a product with stains Closed

Leya Sara Jacob filed this complaint against Nykaa Fashion on Sep 30, 2022

I placed an order with Nykaa Fashion for a glass vase with a copper base. When I received the vase, I noticed that all along the copper base, there were dirty and grimy fingerprints on it. The fingerprints are not going from wiping and have permanently stained the vase. I immediately placed a complaint with Nykaa stating that the vase I received was damaged along with photos showing the dirty fingerprints. Nykaa's response was that damage is only if the item is broken or dented. As the permanent stains are neither, the vase is "correct". I tried arguing that when I order an item, I expect it to be delivered in nothing other than a pristine new condition. But unfortunately it is like talking to a brick wall and I am left with a damaged item.

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Resolution Demanded:
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Nykaa Fashion

31 Total Complaints
17 Total
Resolved
54.84% Consumer Satisfaction

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Related Complaints

Nykaa Fashion - Poor Customer Service Closed

Poor packaging. The item looks used and old. * days is a really short time of return window. If you are away for a week on holiday, this company does not refund the item if it doesn't fit well. This was my first and last buy from this compan...

Dec 23, 2022 by Saily Joshi

Nykaa Fashion - Refund Closed

I want to return order n want credit in my waller so to order new shade as in app description was not clear n physically the shade looks different so I raised issue ..with reason product is missing bcoz very cleverly the app mentioned only * re...

Dec 07, 2022 by Dakshi Bharti

Nykaa Fashion - Refund was initiated and it s been 7 days I didn t get my refund Closed

I returned my Levi’s jean on December * because it is very tight and refund was initiated on the same day and they said it will reflect in your account within *-* hours it’s been * days I didn’t received my refund I need that money urgent...

Dec 06, 2022 by Bhupinder Sandhu

Nykaa Fashion - Didn t got refund Closed

Hey , i paid two times for the same item , when delivery bhaiya came for the delivery that time i paid the money but the bhaiya said he didn't receive the money so he won't give unless it's ger transferred in his account, so he left the very ne...

Dec 05, 2022 by Dado sumku

Nykaa Fashion - Package not delivered Closed

Order id : NYK-*******-*******. Delivery of this order is delayed by more than two weeks. Services are really bad and they do not have contacts with good delivery partners....

Nov 23, 2022 by Sonal Sahni

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