- Reached 30 mins before indigo flight departure and they didnt allow to checkin and didnt get the rig Open
Today 19/Dec/2018, we had planned a trip to Bhuvaneshwar and Puri. We were 4 travelling which include myself, wife, our 3 years son and 60 year mother-in-law. We reached Airport before 1 hr departure. My mother-in-law didn't had any identify proof and they asked us to wait untill show any proofs. We got the proof online and I could show that to the security staff and got the entry into the Airport for Check-In Process. But by that time, only almost 30 min was left for the departure. Indigo staff at checkin process did not allow for the check-in and asked us to inquire at account department. After talking to account staff, we could understand that, there were NO flights available for that day. They insisted us to book for the tomorrow flight with little concession. The total fare of tickets was Rs 18,836 and additional cost Rs 43,000/- for the next flight at 5:30AM , so the total cost came around 61,836/-. They put a constraint that we have to book ticket within 24Hrs. We really do not what is the process but looking at the people conversation and behavior, only I can make out that some thing is wrong here.
I have attached our tickets. Please help us to get the refund
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