- Property not available at the time of check in Closed
Its worst experience of my life with Oyo. I have booked Oyo***** Royal Comfort Castle in Delhi for stay from **th to **th March but after reaching hotel I came to know that this property was not anymore with Oyo and still Oyo is taking online booking for the same property. I have made an online payment of Rs. **** to Oyo directly and I was just stuck in between Oyo and that booked property. When I was trying to contact Oyo customer care it took the hell of a time to connect to the right person and everybody hold the phone lines for a long time saying that will connect to senior person but I struggled for almost **-** minutes and standing out of the property. After connecting to concern person I got shifted to one of their property Welcome bnb which is again too far from the booked property and was not so up to the mark. I don’t know how Oyo management will address my concern and how they compensate for my loss and mental harassment. But I am having all the proofs regarding my issue to take it to the top.
Continued to my post I got such a meaningless response from this Oyo team. I am not a beggar, So you are offering me ₹ *** against my loss in career growth, my airfare expense, my accommodation expense and I literally mentally harassed due to Oyo team. I think it will be better to go legally because you people are only buying time and not taking it seriously. How much I am mentally disturbed due to your such act.
Reply from Toyo team:
It was concerning to know about the inconvenience faced by you on your visit to our Oyo property. Providing our guests with the best possible hospitality and service has always been our mission at Oyo rooms. We, at Oyo, truly value the opinions of our customers and we apologize that we did not meet your expectations. As discussed, in our telephonic conversation, please accept INR ***/- complimentary stay as a token of our apology, on your next booking with Oyo rooms. Please call our customer care number +** ********** with ticked id ******** to avail the complimentary.
Please share your new booking id on the same mail to avail the discount. This complimentary stay can be utilized anytime in the next * months. We hope you will give us another chance and return to our hotel in the future. I assure you that you won’t be disappointed further.
Please feel free to contact us by replying to this email, if you need any further assistance. Looking forward to hosting you soon!
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