Flipkart
- Product not Delivered Closed
Nishant Philip filed this complaint against Flipkart on Jul 18, 2020
Terrible Experience on Flipkart
Ordered a Computer Desk on **st June. Shipped by seller on **th June. Flipkart gave Expected Delivery date *nd July. On *nd July I received a message that the new delivery date is *th July. I called customer service.
CALL * (*rd July) – CS Executive said they are unable to track the order. He assured me delivery would happen in a couple of days and apologized for delay.
CALL * (*th July) – Table did not come, so I asked for cancellation. CS said order cannot be cancelled, and I would have to wait for *th. When I predicted that on *th the date would again be changed by a week he said this would not happen, and if delivery did not happen by *th the issue would be escalated to back-end team and order would be cancelled (HE LIED).
CALL * (*th July) – Table did not come. Delivery date changed to **th (So I was right). CS said they still cannot cancel order and that I would have to wait till **th. NO ESCALATION TO BACKEND TEAM. NO CANCELLATION. ALL LIES.
CALLS *-* with social media team resulted in fasle assurances for delivery by **th. And now I received a message that delivery will happen on **th ... That's ** days after original delivery date But I'm sure even on **th delivery will get delayed again like before.
FLIPKART SEEMS TO WANT TO TEST THE PATIENCE OF ITS CUSTOMERS AND DOES NOT VALUE THEIR TIME.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Flipkart
Resolved
Frustrated? File a Complaint
Spice Jet
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
TCS Prasad
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