Bharti Airtel Limited
- Postpaid bill generated despite of denial of service for more than amonth Closed
Debjyoti Chattopadhyay filed this complaint against Bharti Airtel Limited on Jun 30, 2020
I do have enough evidences[as attached] that Airtel *G network was completely down in my area and they were unable to provide any service to me during **st May till **th June . I have sent them numerous number of mails but entire month had gone ,I couldn’t receive any call or even make a phone call to *** number, unable to connect helpdesk and open network. Despite of having a platinum account of Airtel, I had to buy and use prepaid connection of Jio to resume my office work from home during the lockdown period. Do Airtel have any logic behind this denial of service? Where it is mentioned that as a service provider you charge rentals to a customer without providing any service for more than a month?
I couldn’t use any of Airtel service [neither data nor voice] since **st May till **th June. Airtel is still not waiving off the last month rental.
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Resolution Demanded:
Refund / Credit for purchase
Bharti Airtel Limited
Resolved
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