- Poor service quality ^Closed

Suhail Sanaulla filed this complaint against iFFALCON by TCL on Jul 29, 2022

I was totally upset by the service feedback i received from Jeeves last few days.I had a ifalcon smart TV. It had got a screen flickering.so i registered a complaint via Jeeves toll-free number.the response was good.after which everything got disappointing.the service person took *-*weeks after registering complaint to reach my home and check the product.most disappointing thing was they call in morning telling that they will arrive that day and after which they won't pick my call or respond.and they won't come .same experience happened with the guy who agreed to collect my tv from home..he also made losing my valuable time *-*times. I waited for him..he dint came...like wise again it took a week to collect.he dint provide any of proof that he belongs to Jeeves and he took the product.when i asked about invoice slip he told he doesn't have such things.And i waited for the jeeves team to respond after checking my product.they dint call in first week second week or third week .i tried many times contacting them.but i failed. Atlast on the fourth week of collecting tv from home,my call got attended.He told me he will check and revert which he dint call...i again called same reply.third day i got a reply that they are looking at my product,it will take three days to check.and waited for three days .again no reply..i tried calling them daily.atlast i got reply that it can't be corrected.
First experience in my life such a poor poor poor service quality which was assured by Jeeves .many times i thought of going to consumer court because of this experience i got from Jeeves part.my humble request is that please treat your customers as customers,not like enemies.
Thankyou Jeeves

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