Goibbo
- Poor response from GoIBBO on tickets booked Open
Nagananda filed this complaint against Goibbo on May 07, 2020
I had booked thru Goibbo portal for my son to travel back in May from ABQ-SEA-NRT-BLR-NRT-SEA-ABQ by booking ID Flight booking id:-SEA***********. The booking of the tickets was done on **th Jan. I am attaching the screen shot of the booking. Due to the current COVID situation the airline (JAL) have cancelled some of its segments of the trip. Hence the booking is now of no use. I wrote to the Goibbo support team and have been chasing up for the refund. They wrote to me back telling that the airline has to take care of this refund. When I checked in the airline website for this, the site says it cannot process as it was booked thru a different site. Now tell me where should a common man go. We used the portal for booking tickets so that all the further process is smooth. If at all this is the situation, why should one use GOIBBO portals for booking. I have written to GoIBBO team, there is no response from the GoIBBO team Request you to please look into and arrange for the refund. The date of travel is fast approaching and is about ** days now. So far Govt of India has told no decision on resuming flight to and from international destinations. Under these circumstances, I expect the travel may not be possible so I would request for refund of the ticket. Please help. Expecting your response on this at the earliest
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Goibbo
Resolved
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Labbaik Umrahs
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
Zeeshan
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