Xiaomi Redmi
- Phone got damaged in service center Open
Asif Sattar filed this complaint against Xiaomi Redmi on Aug 16, 2019
I bought an MI phone Redmi Note * Sapphire Blue, ** GB for myself. After a few months of use, it's one SIM slot stopped working. I visited an MI service centre in Ankleshwar Gujrat (As I was there at that time for some work purpose) and they did some job on it. Later they informed me we need to change some part of it and it's not available right now. They asked me to wait for one week but It was not possible as my trip ended. I asked them to return the phone they somehow assembled it and returned it. The phone stopped working completely at this time.
I visited another service centre in Manesar Haryana at first checkup they were not ready to accept the phone under warranty. According to them, the phone got opened by some local shop but later when I provided job sheet of Ankleshwar centre and the two service centre representative had a talk with each other (I have a recording of that) then he accepted the phone and started working on it. After checking the phone they informed me that Its motherboard is required to change and it's not available with them.
So I visited another service centre nearby MG road, Gurgaon where after checking the phone they told me its warranty is void as the phone got tempered. Later they also charged me for the service as the warranty is not applicable according to them (Bill attached).
So I am in a big shock now how can a big brand like MI can do this. The phone is never touched by any local shop I am not a fool to get my phone diagnosed with a local shop when the phone is in warranty period. I believe the phone got tempered by the service centre itself. Anyway, I have seen the workbench at the service centre and it was miserable. Buying an MI phone became a headache for me now as I am running here and there to the different service centre at the expense of my money and time. I expect a good response from MI now and replacement of my phone on an immediate basis.
Looking for a positive reply.
*Only one option to attach evidence I have more.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Xiaomi Redmi
Resolved
Frustrated? File a Complaint
Hathway Broadband Internet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew
Related Complaints
Xiaomi Redmi - Refund not received Closed
My order number is ****************. I cancelled the order before delivery and was waiting for the refund. I called customer service and they said they have refunded the money on * to ** working days and after submitting more complaints (compla...
May 25, 2019 by Nazia iqbal
Xiaomi Redmi - Xiaomi India poor quality redmi note 7s Open
I have bought Redmi Note *s on *st of July **** which was delivered on *rd July ****. I started using from the *rd evening. When I charged the mobile on *th July **** I felt the temperature was very high. When the day passes the battery drained...
Jul 18, 2019 by Yogesh Nagarajan
Xiaomi Redmi - Mobile damaged by MI service center Open
I gave my Redmi MI Note * Pro mobile to servicing regarding the network signal issue. They updated the SW and damaged my mobile with scratches in the backside. They replaced back cover and still, the scratches persist and are seen on my mobile....
Jul 17, 2019 by Praveenkumar
Xiaomi Redmi - Screen was damaged by service centre Open
My mobile Redmi *A is not yet completed one year. My mobile was not charging.Next day my mobile was taken to authorised service centre.He told me to change pin.after that he told screen is not working. my mobile screen was damaged by service ce...
Jul 04, 2019 by Munwar