Pepperfry.com
- Pershipment order cancellation Open
Vishali Raina filed this complaint against Pepperfry.com on Jun 15, 2019
Order date *th June ****, Order# *********
Payment made in advance from the debit card.
I got to know that this delivery will take **- ** June which is not suitable for me. So I checked for cancellation of order on the same evening, to my wonder Pepperfry don’t provide any cancellation option on their App or not even on the website.
I wrote them on Twitter about my request for cancellation (attached screenshot) in response they denied the cancellation of order and refund. Next day I made calls to customer service which result in the same way.
Still, the order is in per-shipment mode. They can cancel or give some other option to buy another item. My money is in jeopardy. How can a company have no refund policy? It leads to unfair trade practice employed by the Pepperfry. This one-sided consumer policy doesn't carry any legal weight.
Are you brand?
Are you Lawyer?
1 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Pepperfry.com
Resolved
Frustrated? File a Complaint
Pepperfry
"My two years of blood and sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice from your side. Thank you!"
Sachin A Rosario
Related Complaints
Pepperfry.com - Refund not processed Closed
I received damaged product from pepperfry, so raised the return request on *st September, the package was picked-up by Delhivery guy on *th September and pepperfry, case Manager Vibhuti Naik, said the moment package will be picked-up, they wil...
Sep 10, 2023 by Jai Shankar Giri
Pepperfry.com - 100 nights trial mattress fraud Closed
Pepperfry refuses to return the Sleep Company's *** days free trial mattress worth *****. The mattress does not wear any damage and keep under the mattress protector. I used it for ** days and want to return it....
Jun 11, 2023 by Pawan Koshta
Pepperfry.com - Defective product Closed
I bought a table last summer from Pepperfry online (Order ID-SKU ID : *********-FN*******-P-WH*****, Order Date: ** July ****) and it has been developing some white patches on the table top (attached pics). Request item to be serviced as it i...
Apr 22, 2023 by Pranav Audhkhasi
Pepperfry.com - Pathetic customer service and return policy Closed
ORDER NUMBER-*********/********* Since I have faced this problem i want to make everyone aware of the fact that pepperfry want their customers to totally rely on the picture of the website and buy the product because once you receive the produ...
Feb 02, 2023 by bhawna sharma
Pepperfry.com - Product not being replaced Closed
Ordered a wall painting … I have requested for a return and it’s been more than * days no action has been taken yet. When I called customer care was assured someone will call back but that has not happened either. ...
Jan 31, 2023 by Nidhi Sharma
