- Pathetic customer support Open
I requested an engineer visit to solve no signal issue on **th Aug and was promised that the engineer will visit in ** hrs. I stayed back home to attend the engineer for a full day and then follows up the engineer, he just rudely said call him tomorrow as if he is doing a favour. I called the customer care who promised another visit on **th and in *hrs and separate engineer. Yet again I stayed back home to attend the engineer and he did not turn up. Caller customer care again frustrated as this was the exact reason earlier I stopped recharging and then had to recharge as parents at home wanted to watch channels. Customer care said that they will escalate to supervisor and put me on long hold and then got disconnected. It happened every time until now whenever I requested the supervisor. I have been put on hold without much luck and call gets disconnected. One engineer called in between and I refused till I speak to a supervisor as I just can't keep staying at home in weekdays and there is no proper customer care I received for this harassment. It is unacceptable and very pathetic.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."
Inspite of our regular complaints n nemorous of ph calls.... for the Repeated request ... "Tht we do not want any reminder recharge clips on tv screen for recharge of our subscription"... yet nothing is done . Only false assurances are given ...
Dec 25, 2019 by Himanshu B Shah
Hi team I have registered the request of temporary deactivation of my Videocon d*h having Customer ID ******** on July **, **** with Request ID *********. My Videocon d*h balance was Rs. ****.** on that day. I have requested to extend th...
Dec 22, 2019 by Sanjeev Kumar Jain
Videocon d*h company activate channel rangmanch active and movie active without my permission and charges ruppes ***.** . And they charged double of rangmanch active. When I complaint about the problem then their customer care people not give ...
Oct 22, 2019 by Prashant kumar
Recharge done for *** rupees. Not yet recharged. Money also not refunded. Called customer care more than ** times. No proper response....
Oct 22, 2019 by Nandini
I have booked for a new connection online for an amount of Rs. ****. Money got debited from my account on Tuesday showing the transaction is a success . But I haven't received any reference or customer ID number on SMS / E-mail till today. Whe...
Oct 16, 2019 by Shijin Mohammed