Videocon D2h
- Pathetic customer support Open
Santos Sundaray filed this complaint against Videocon D2h on Aug 14, 2019
I requested an engineer visit to solve no signal issue on **th Aug and was promised that the engineer will visit in ** hrs. I stayed back home to attend the engineer for a full day and then follows up the engineer, he just rudely said call him tomorrow as if he is doing a favour. I called the customer care who promised another visit on **th and in *hrs and separate engineer. Yet again I stayed back home to attend the engineer and he did not turn up. Caller customer care again frustrated as this was the exact reason earlier I stopped recharging and then had to recharge as parents at home wanted to watch channels. Customer care said that they will escalate to supervisor and put me on long hold and then got disconnected. It happened every time until now whenever I requested the supervisor. I have been put on hold without much luck and call gets disconnected. One engineer called in between and I refused till I speak to a supervisor as I just can't keep staying at home in weekdays and there is no proper customer care I received for this harassment. It is unacceptable and very pathetic.
Are you brand?
Are you Lawyer?
1 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Videocon D2h
Resolved
Frustrated? File a Complaint
Max Serve Solutions Pvt Ltd
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
Purushothama N
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