Tata Cliq
- Partial products deilvered and didn t receive refund Open
Dheeraj Kumar filed this complaint against Tata Cliq on Jun 22, 2022
I ordered a three-piece suit from Tata Cliq on April **, ****, worth **** rupees, for **** rupees by clubbing an offer with a Google Pay voucher code. I am supposed to wear it for my own sister's wedding, so I ordered the "Arrow Dark Grey Notched Lapel *-Piece Suit" containing * blazers, * trouser & * waistcoat (mentioned in product description on website https://www.tatacliq.com/arrow-dark-grey-notched-lapel-*-piece-suit/p-mp***************) two weeks before the wedding. Somehow they didn't deliver within the delivery dates specified but instead delivered me with a single piece of waistcoat exactly * days before the wedding. I believed that I would receive a genuine product, so I didn't have another back-up idea of having alternate clothes set. Later in the day, I initiated a refund and the delivery boy came and took images of the product and said that it was a partial product, so the Tata Cliq team would get back to me soon and left. I didn't receive any kind of call from them for around ** days. Then I myself called customer care and they told me the same thing, the other X and Y teams will get back to you soon. After one and a half months, they called and said you will receive a partial amount after deducting the actual amount of waistcoat (i.e., ****=****-****). From then on, I called customer service nearly ** times, and a few times they asked me to share images of the delivered product on Whatsapp, with the same response "we will get back to you soon." After numerous complaints from me, I received another call stating that I would not be receiving a refund because the product seller had declined my refund request. So I was clueless because the customer team itself was not responding to my requests and appeals. So kindly help me to get my amount for my product and also for my mental endurance I've been through these many days. Even if Tata Cliq deals with many sellers or manufactures its products, it is not important to me. Being a customer of Tata Cliq, I want to get the product at the shown time, which I have ordered, or else I need to get a refund for inappropriate products.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Tata Cliq
Resolved
Frustrated? File a Complaint
Airtel Digital Tv
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
Raja Rajangam
Related Complaints
Tata Cliq - Money deducted from my account by TATA CLIQ but order not confirmed Closed
I ordered a jacket from TATA CLIQ and money was deducted from my account but they said that order was not confirmed and now I have not received my refund...
Jan 13, 2024 by Arpan Deb
Tata Cliq - Account disabled Closed
I have ordered westside products Account is disabled now ...
Jan 06, 2024 by Vaishnavi yekkati
Tata Cliq - Package not Delivered Closed
Ordered Clothes through TATA Cliq on *th December ****. Was given a delivery date of **th and **th December ****, Still product is not delivered. No proper response from the Customer Care team, except they are looking into it. Order ID # is ***...
Dec 19, 2023 by Vikram Arora
Return pickup was scheduled for the **th December **** but no one came down to pick it but the status says the customer was not available which is a ***% lie. No idiot called me nor made an attempt to pick up the product for return. Today is th...
Dec 16, 2023 by Leninsly P s
Tata Cliq - TataCliq Tata Cliq product never received but marked delivered in the app Closed
TataCliq / Tata Cliq product never received but marked delivered in the app. I received the sms on *th December of item delivered. I checked with watchman and neighbors, they mentioned no package was received. Also the OTP was not requested ...
Dec 07, 2023 by Akshay J