Paytm Mall
- Partial Order Delivery Full Money Taken Open
Atul Purohit filed this complaint against Paytm Mall on Aug 22, 2019
I cannot imagine that paytm mall would be such a cheat. I ordered a pack of ** undergarments sized *xl for Rs. **** on **th Aug ****. Promptly on **th Aug, a pack was delivered while I was out of the house, my parents collected that. When I reached and opened, there were * undergarments with an invoice stating ** have been delivered. I immediately called them to register a discrepancy, the support guy stated he is very sorry and he will personally resolve that. They closed the ticked stating that in * days someone will contact with a resolution, either a refund or deliver the remaining order. * days - nothing, *th day I called, was asked to wait for * more day (I opened the ticket again) because their system says issue will be resolved by **nd august. Today they closed the ticket again stating that as per their investigation, full order was delivered and hence the matter is closed. I called them again, how can they close the issue if no one has even spoken to me, I have evidence of the package, size of that is too small to hold ** packets. The guy again said he is very sorry but even if I escalate, their investigation says the order has been delivered. These people have taken all money, delivered partial order and on top of it, are not even acknowledging the error. Seller may have wrongly parceled * pieces instead of ** because the size was *xl for all I know. I am attaching the picture of parcel, which part on earth can someone fit ** packs in this tiny parcel. This is what I call day light robbery- I am sorry paytm but I have had much better experience with Amazon in the past where they trust customer more than sellers. It is not acceptable. It is not a matter of money for me, it is matter of principles and faulty policies of yours. Look at the evidence and tell me what should I do ? Next option is paytm CEO twitter or formal consumer court complaint ?
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Paytm Mall
Resolved
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