Myntra
- Part of my package missing Closed
shiwani munjal filed this complaint against Myntra on Dec 07, 2020
I had ordered a mustard vishudh kurta set and I wanted to exchange it for a bigger size. It got exchanged. But when I opened the package after *-* days, I found that pants were missing from the package and when I complained to customer care of Myntra, they told me that they cannot do anything about it as when they sent, whole set was dispatched and asked for any video I made of package opening. I order so many products on Myntra and with My busy schedule, I can't make videos of every product I order.
Few days before this incident, I had ordered a black nailpaint which was received in broken pieces. When I asked to refund the amount, they asked to return the package. Now, i couldn't keep the broken pieces of nailpaint bottle, so I told them that I have thrown the packet and still they sent their pick up guy and my mom by mistake handed over that guy a dupatta which was supposed to be returned to Flipkart. When I asked Myntra to return my Dupatta, they replied that they haven't received any Dupatta and can't do anything about it. When I told them that they might have a procedure to check and match their inventory and if yes, then that Dupatta might be showing as extra item in their inventory, but no one paid any heed to it. So, they refunded *** rupees of nailpaint but kept a dupatta which costed me **** rupees. Even after making so many calls, mails and raising tickets, no resolution was provided.
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Resolution Demanded:
Refund / Credit for purchase
Myntra
Resolved
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CoinDCX
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Rahul Sharma
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