- Parcel not delivered Open
Ordered food online on 24 November 2018 from zomato with order number 1280178717. After about 1 hour it shows an error saying restaurant cancelled my order. Checked with the restaurant they said order was dispatched 30 minutes ago. Checked with zomato helpline, they responded by saying I was not available at my location and my phone was not reachable which was not the case as I was in my apartment with lights on and phone in network coverage. After about 20 minutes I reciece a call from delivery guy as he mistook my number for some restaurant. I enquired why was my order cancelled he said the call centre had called me and could not reach me moreover he added that the delivery guys never gets a customers phone number and call is routed through the call centre. I asked zomato to give some proof regarding the customer care calling me. I get a absurd response. The delivery guys agreed on the phone he know my apartment name and flat number.
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gold membership not working was applicable till 2020 contacted zomato several times but got no response from them. Wrote several mails as well, but unprofessional treatment and no response....
Mar 19, 2019 by Anandita Sood
Today i ordered from zomato application from a restaurant sahi zaika and the food was alterated and spoiled plus the quality was worse... a bite fron the food was making vomiting... The food was taken back by the restaurant and not even refunde...
Mar 19, 2019 by Shashank Dwivedi
On March 18th night at 20:00 hours we made an order from Zomato at Jarlie desserts restaurant. We got the dessert in the container with the manufactured and expired date as 4th Mar and 18th Mar. The dessert contains milk solids, cheese and egg....
Mar 19, 2019 by Prashanth Vanama
I have placed an order through Zomato. Because of some reasons I had to cancel the order. Before cancelling they didn't indicate that I will be charged penalty. Then they charge the full amount as a penalty. ...
Mar 19, 2019 by Ravi Kumar
I ordered food from Zomato, order ID: 1538753240. I didn't receive my food and when I connected with Zomato, they said we tried to deliver but could not deliver because my no. wasn't reachable and this wasn't the case. I was very much in the co...
Mar 19, 2019 by Nikki Devi