- Parcel not delivered Open
Ordered food online on ** November **** from zomato with order number **********. After about * hour it shows an error saying restaurant cancelled my order. Checked with the restaurant they said order was dispatched ** minutes ago. Checked with zomato helpline, they responded by saying I was not available at my location and my phone was not reachable which was not the case as I was in my apartment with lights on and phone in network coverage. After about ** minutes I reciece a call from delivery guy as he mistook my number for some restaurant. I enquired why was my order cancelled he said the call centre had called me and could not reach me moreover he added that the delivery guys never gets a customers phone number and call is routed through the call centre. I asked zomato to give some proof regarding the customer care calling me. I get a absurd response. The delivery guys agreed on the phone he know my apartment name and flat number.
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I had an order from Hot momos and burger Pune. Due to technical issue of zomato app, it showed the wrong location so I told to delivery boy put my mentioned address on google map it will show correct location. This thing I clearly mentioned t...
Sep 08, 2019 by suhas patil
Zomato - Order not delivered Closed
** ** **** ko mane Zomato apps oder Kiya tha Jo ki aj tak dilevr nahi hua h Dilevery boy ne mera order unoperson Ko delver kar diya jab mane use call kya to batamiz se bat ki and mana Zomato apps se chat bhai lakin mari kisi ne help nahi k...
Aug 27, 2019 by Neelesh yadav
I ordered food in Zomato delivery boy denied my location due to heavy rain and I cancelled the order but I dont get any refund, full amount has been deducted. I sent a mail to Zemato team in reply they said will get resolve within ** hours b...
Aug 26, 2019 by Gnanasekaran
I ordered from Zomato.(COD) Due to some reason I have to cancel the order within few minutes. But they didn't told me that I gave pay the panelty. Now everytime I try to order something, that amount always reflects in bill....
Aug 24, 2019 by Javid Ali
Zomato - Bad food Closed
Today I have ordered veg thali from zomato no. **********, I had the delivery but there was only one mix veg, chapati and rice. There was no dal or pickel. I am very unsatisfied with the food. Please improve....
Aug 21, 2019 by Sanjay Parmar