Indigo Airline
- Paid unnecessary wage without knowing the options available Closed
Sandhiya Ravi filed this complaint against Indigo Airline on Sep 13, 2020
I have my board at morning* ** of **th june. Whereas i have checked in my excess bagguage at *clk night. Where there is a option we can pay in app so that we will have less wage slap offers. I am not aware of it whereas i have paid ****rs for **kg. Which is so high. They should inform to customer the options is availble in app with less wage. Instead of that they asked me to pay excess amount. Which is not ideal. Later i checked in app it states that you can check in ur excess baggae in app before *hrs the board. The customer service should inform me to check the app as i have more time before the board.
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Resolution Demanded:
Refund / Credit for purchase
Indigo Airline
Resolved
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