Ajio
- Packaged not picked up & Refund not processed Open
Aziz Hazrat filed this complaint against Ajio on Sep 29, 2019
I had placed an order on AJIO on the **th of August ****. Due to size issues, I had requested for an exchange. But then, realising that even the smallest size would not fit me, I called the customer care to cancel the exchange and instead place a request for return and refund. They told me that, once order is placed, it cant be canceled through the site. I will have to reject the delivery and then the request for return and refund will be placed. I did as they asked me to, and rejected the delivery. Since then, I have been trying to process the return and refund process but haven’t been able to. I called many a times and dropped several mails but all they kept doing was give me a date and till now they haven’t picked up the first order and processed the refund. Its been nearly ** days since the second order reached the seller and yet they haven’t picked up the first one, even after several mails. They kept giving dates but failed to act on them. Its been pure harassment these last * weeks. Kindly help me out here.
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Ajio
Resolved
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Debalina Ghosh
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