- Package was returned to amazon but refund was not issued Open
Posted on: Nov 03, 2018
Complaint filed against: Amazon India
I ordered belkin wireless mobile charger from amazon but because of the slow charging for the mobile phone , I returned the product back to amazon. However , once the pickup was done by amazon executive , amazon was not ready to issue the refund stating that - A different item has been received at the fulfillment center. Customer needs to return the actual item . This was a complete harrasment for me as If there would have been any change in the product then the amazon courier person should have informed me but he did not. Moreover , If I returned the correct product and it as different at the time of receipt by amazon , Then amazon should check what happened at the time of transit. Why its directly blaming to the customer.
Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase, Get damages for financial loss and mental agony
Complaint filed by: Sidha Binayak Acharya