- Package not delivered Closed
I had placed an order (mobile cover) with on **th February with an expected date of delivery *rd March ****. On not receiving the order till *th March, I followed up with Paytm Mall and received a call from them on **th March. They told me that order would take ** more days and whether I wanted to cancel the order. I was specific that I wanted the order regardless of the delay. ** days after this, they cancelled my order from their end giving me no intimation. If I track the order, it is still in transit. I complain about Paytm mall and they are not ready to give me my order and asking to place a fresh order again. They are stating that the order has been returned to the merchant but the courier company does not agree with them nor do they have any supporting evidence to prove that. I am not sure who might be using my order and this makes me angry as I had been excitedly waiting for the order for more than a month. I have all the phone call recordings with the customer care and the tracking details of the order. The customer care keeps on closing the issue without any resolution. I want my order delivered. Please help.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get service/product replaced or fixed for free
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
I had returned two products to Paytm. One for the replacement and for refund. Both products were of the same brand and two different delivery guy was coming for pick up. But first delivery guy took both the product. When the second one arrived ...
May 26, 2019 by Reetika
I was trying to order a bicycle. But it's not deliverable here (Pin code- ******). I contacted the seller but they told to contact paytm mall....
May 08, 2019 by Abel
I have ordered a cooktop electronic induction on **th Feb **** from paytm app but they delivered me burner/chulha. Since I am calling every day to get my original product for which I have paid as ****/- but no one listening. paytm is a fake cor...
Mar 01, 2019 by Akash singh
Paytm Mall - Return Rejected Closed
I ordered vans casual shoe but in the product has not good and i submit return request but they rejected my request after * days without any reason....
Feb 14, 2019 by Mohd Suhel
Request of return cancelled for Order # ********** Very disappointed by the service provided by Paytm. When I ordered crocs from paytm first I got email and text saying product is delivered when it was actually not. Finally got product with wr...
Jan 22, 2019 by Dheeraj Shetty