Shadowfax
- Package not delivered Open
Mohan Kumar filed this complaint against Shadowfax on Aug 08, 2022
Ordered a hoodie worth Rs.**** from Nobero.com on **-July-**** and it was supposed to be delivered on **-July-****. The seller is from Tiruppur district and place of delivery is in Namakkal district. But the shipping partner Shadowfax sent it to Bangalore on **-July-****. Till **-July-****, the parcel was there in Bangalore after which there was no update in the tracking portal, I did follow up with Shadowfax, Nobero and Pickrr technologies starting from **-July-****.
Once I received a call from Shadowfax stating that the order will be delivered by **-July-****. But it didn't happen, when I tried calling the number back, got a message that number doesn't exist.
Then again I went to mail based follow ups, but none of the agencies support team responded back. Yesterday(**-Aug) evening around *.** PM, I received a call from a delivery agent asking the landmark of the address, once I gave the information he told that he will be there in an hour and will deliver the parcel.
I waited till * PM and tried calling the number back(its a service number which connects to the assigned delivery agent, so I am not aware of the agents mobile number), he didn't pick the call.
Later, when I checked the tracking portal, the system was updated with status that "Cancelled by Customer".
Sent mail to Nobero, Shadowfax & Pickrr regarding this behavior, raised concern and reached out to them even through FB & Twitter, but no response yet.
Money was deducted ** days back, product is not delivered, delivery agent is cheating without calling or reaching out to the address and none of the related customer support teams are responding.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Shadowfax
Resolved
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