- Package not delivered Closed
I had ordered a new phone on Friday Oct *th, **** which was scheduled to be delivered by *pm on Monday Oct *th, **** (guarantee provided by Amazon).
The day of the delivery I received a message from Amazon with the delivery agent details. The delivery agent asked me to be at home to receive the package at *.** PM.
I waited till * pm. After that I spoke to the delivery agent * times until *pm . On all occasions he was just a few minutes away.
After * pm he stopped answering his phone. Every now and then I'd call and he would be talking to someone else.
I had tried him maybe ** times till * pm. While this was happening I called Amazon customer care and spoke to * different representatives none of whom could locate or contact the agent. finally they put me in touch with the "elevation" department and the gentleman told me by *pm I would have the phone. He guaranteed that.
At *pm I received a message from Amazon saying that they were unable to get in touch with me and due to that the delivery was not possible.
This is obviously not true, as confirmed by the amazon agent I spoke to shortly after receiving the message. They asked me to wait till the next day to receive the same.
The next day, **th Oct, **** came by and no one from Amazon contacted me or sent me any message with tentative delivery details.
It is now * pm on Oct **th. Still no word from Amazon regarding the delivery.
You were quick to debit my account for the cost of the phone and promised delivery by Monday. Now they cannot trace their delivery agent or tell me when the phone will arrive at my house.
When you call them they keep saying sorry, but cannot give me any helpful guidance as to why they are treating a customer like this.
When you request a refund, they say it will take * days to process refund.
Now I'm stuck without a phone or the money to buy another one.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Amazon - Item not return Closed
I order amazfit bip lite smart watch . Not because of inferior quality of watch i dont like it and request to return and refund . But they are not taking return request as they said according to our policy this item is not return . Please help ...
Aug 16, 2019 by sankalp nayak
On ** July oppo launch her new smartphone oppo k* and their first sale goes on ** July **:** am on Amazon. Here I missed **** Amazon pay Cashback you know why because I booked this phone before the time. But the main problem is that when you sh...
Aug 11, 2019 by Prince Kumar
I had ordered Adidas boys school shoes from Amazon on *th may,**** and strtd using it from *th June ****. After hardly using it for **days the shoes are torn from bottom..it's not a genuine shoes being delivered. Even the shoes which I received...
Jun 17, 2019 by Ranjeeta Bhauwala
I Purchased a Nokia *.* phone from amazon on **th may ****, this phone started to heat few days after the purchase i contacted amazon on **th may **** regarding this issue they argued on ** day return policy. How will i come to know about a pho...
May 28, 2019 by ayesha hameed
Amazon - Return and refund Closed
I ordered Vivo y** and due to unavailability I cancelled my order but item can't be returned. So they refuse to refund and the item also not come to me....
May 20, 2019 by Sneha